Privacy Policy

This policy is effective as of 12th February 2021

At Remote Care Centers, we understand the importance of maintaining the confidentiality, privacy, and security of your personal and business information. We are committed to providing a secure environment for all of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, protect, and share information. It also describes the rights and options available to you regarding the handling of your information.

1. Information We Collect

We collect information to provide you with high-quality services, improve your experience, and comply with legal obligations. The types of information we may collect include:

  • Customer Data: Information provided by our clients related to their customers (such as names, contact details, medical records, payment information, etc.) to help us perform services such as customer service, sales support, and more.

  • Website Visitors: We may collect personal information from website visitors, such as IP addresses, browser types, and interaction data (e.g., cookies or site analytics) when you visit our site.

  • Service Usage Data: Data related to the use of our services, such as communication records, service requests, and other operational information.

2. Purpose of Data Collection

The primary purpose of collecting personal and business data is to provide our services to you effectively and securely. This may include:

  • Providing Customer Support Services: We use customer data to facilitate and deliver customer service functions, such as phone support, email responses, and chat services.

  • Compliance with Legal Obligations: We may use and retain your data to comply with applicable laws, including health information privacy laws such as HIPAA (Health Insurance Portability and Accountability Act), when working with healthcare clients.

  • Operational Improvement: We analyze usage data to improve our services and maintain our website's functionality and security.

  • Marketing and Communication: We may contact you about services, promotions, or business-related matters if you’ve opted in to receive such information.

3. HIPAA Compliance & Duty to Secrecy

Remote Care Centers recognizes the importance of privacy, particularly in industries that handle sensitive data, such as healthcare. Our team is fully trained on HIPAA compliance, ensuring the confidentiality, integrity, and availability of Protected Health Information (PHI) when assisting healthcare clients. This includes secure handling of medical records, billing information, and other sensitive data, as well as strict adherence to confidentiality protocols. We prioritize duty of secrecy for all customer information, guaranteeing that no unauthorized person or entity will access or misuse the data entrusted to us. Our employees, contractors, and partners are bound by confidentiality agreements to ensure the protection of client information. We utilize encryption and other security measures to protect customer data both during transmission and storage.

4. Access to Systems & Platforms

Depending on the service being provided, Remote Care Centers may need access to your business systems such as Customer Relationship Management (CRM) platforms, Content Management Systems (CMS), phone line usage, social media accounts, corporate training documents, and other intellectual property. For example, we may interact with your CRM system to manage customer data or monitor your social media accounts to respond to messages and comments. We maintain privacy and security for all information accessed through these systems. Access to such platforms is limited to the tasks necessary for delivering our services and is managed with strict confidentiality.

5. Data Sharing & Disclosure

We do not sell, rent, or lease your personal or business data to third parties. However, we may share data under certain circumstances, including:

  • With Your Consent: We may share data with third parties if we have received your consent to do so.

  • Business Partners & Service Providers: In some cases, we work with trusted third parties who assist us in providing services to you (e.g., technical support, IT services). These third parties are bound by confidentiality agreements and are only permitted to use your information for the purpose of performing services on our behalf.

  • Legal Obligations: We may disclose your information if required by law or regulation, or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

6. Security Measures

We take the security of your data seriously and implement strict measures to protect it. This includes physical, technical, and administrative safeguards, such as:

  • Encryption of sensitive data.

  • Restricted access based on role and necessity.

  • Regular security audits and vulnerability assessments.

  • Ongoing staff training on privacy and data security best practices.

7. Retention of Data

We retain your personal and business data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the data is no longer required, we will securely delete or anonymize it to prevent unauthorized access.

8. Your Rights & Choices

As a client or website visitor, you have certain rights regarding your personal information, including:

  • Access & Correction: You may request access to the data we hold about you and request corrections to inaccurate or incomplete data.

  • Data Deletion: You may request that we delete or anonymize your personal data, subject to legal or contractual restrictions.

  • Opt-out of Marketing: If you no longer wish to receive promotional or marketing emails from us, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails.

To exercise any of these rights or if you have any questions or concerns, please contact us using the contact information provided below.

9. Website Visitors' Privacy

We also value the privacy of those who visit our website. We collect data about website usage to improve the user experience and enhance our services. Cookies, web beacons, and similar technologies may be used to track website interactions. You may control cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or security practices. We will notify you of any significant changes by posting the updated policy on our website with an updated "Effective Date." Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: support@remotecarecenters.com

By using our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.